Returns & Exchanges

At ICERIVER, we stand by the quality of our high-performance electronics and offer a 30-day return window for all unused equipment in its original packaging. Our goal is to ensure your technical operations remain seamless with a straightforward and transparent exchange process.

1

Initiate Request

Log into your ICERIVER account and navigate to the 'Order History' section to submit a formal return authorization request.

2

Package Your Item

Securely pack the device in its original manufacturer box, including all cables, manuals, and protective foam to prevent transit damage.

3

Ship to Service Center

Affix the provided prepaid shipping label and drop off the package at any authorized courier location for expedited processing.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing